# Login Failure
Welcome to the Aplos Gateway Login Failure FAQ.
If you are experiencing issues while trying to log in, you may find answers to your questions below.
# 1. Why am I unable to log in?
Possible Reasons:
- Incorrect Username or Password: Double-check that you have entered your username and password correctly. Ensure that your caps lock key is not enabled.
- Browser Issues: Try clearing your browser's cache and cookies or use a different browser to see if that resolves the issue.
- Account Deactivation: Your account may have been deactivated. Contact your system administrator for further assistance.
# 2. What should I do if I forgot my password?
Solution:
- If you have forgotten your password, please contact our Aplos team at ben.xie@akribis-sys.com or keegen.tan@akribis-sys.com.
# 3. How do I contact Aplos team for login issues?
Solution:
- If you have tried all the above steps and still cannot log in, please contact our Aplos team at ben.xie@akribis-sys.com or keegen.tan@akribis-sys.com.
# 4. How can I prevent login failures in the future?
Tips:
- Always keep your login credentials secure and do not share them with anyone.
- Use a strong and unique password for your account.
- Keep your browser and operating system up to date to ensure compatibility.
- Regularly change your password for added security.
- Be cautious of phishing emails or fake login pages.
If you continue to experience login issues, please reach out to our Aplos team for further assistance.